Shipping Policy
At Ecoomart.store, we are committed to delivering your orders efficiently and transparently. Please review our shipping policy below to understand how and when your items will be delivered.
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1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking information (if available).
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2. Shipping Timeframes
Estimated delivery times depend on your location and the shipping method selected:
Domestic Shipping: 5–10 business days
International Shipping: 7–21 business days
Please note that delivery times may vary due to customs delays, weather conditions, or carrier-related issues beyond our control.
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3. Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Occasionally, Ecoomart.store may offer free shipping promotions, which will be clearly stated on the website.
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4. International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the product or shipping cost.
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5. Order Tracking
Where available, tracking details will be sent via email once your order has shipped.
Tracking updates may take 24–48 hours to appear after shipment.
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6. Incorrect Address or Failed Delivery
Please ensure your shipping address is accurate at checkout.
Ecoomart.store is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Additional shipping charges may apply for reshipments.
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7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at [your support email].
We will work with the shipping carrier to resolve the issue as quickly as possible.
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8. Contact Us
If you have any questions about our shipping policy, feel free to contact us:
Email: support@ecoomart.store
Website: www.ecoomart.store